Shipping Policy

Last Updated: August 2026

At Pawsupport, we are committed to delivering high-quality senior dog care products to customers worldwide with reliable, transparent, and straightforward shipping services. The following policy applies to all orders placed on our official website.

1. Free Shipping Regions

We offer free standard shipping to the following countries and regions:

United States, Canada, United Kingdom, Australia, Japan, Germany, France, Italy, Spain, Austria, Netherlands, Poland, Belgium, Sweden, Denmark.

For all other countries not listed above, we currently do not offer international shipping. Please contact our support team if you have questions about your region.

2. Order Processing & Shipping Time

All orders are processed and inspected within 1–3 business days. Orders will be shipped out within 5–8 business days after confirmation. All products are shipped directly from China.

Please note that processing and shipping time do not include weekends or local public holidays. Delivery may be slightly delayed due to weather, customs inspection, or logistics updates.

3. DAP Shipping Terms

All international shipments are delivered under DAP (Delivered At Place) terms. Under DAP terms, buyers are responsible for local customs clearance and any applicable import duties, taxes, or handling fees charged by local customs authorities upon package arrival. We recommend that buyers familiarize themselves with their country's import regulations before placing an order.

4. EU IOSS & VAT Regulation

We support EU IOSS (Import One-Stop Shop) tax exemption for eligible orders. IOSS applies to orders with a declared customs value not exceeding €150 (approximately $165 USD).

• If you provide a valid and accurate IOSS number during checkout, we will apply for VAT exemption for your order.
• If no IOSS number is provided, or the provided number is invalid, incorrect, or expired, customers shall be fully responsible for all local VAT fees and customs clearance procedures.
• Orders exceeding €150 in declared value are not eligible for IOSS and will be subject to standard import VAT and duties at the destination country.

5. Order Tracking

Once your order is dispatched, a tracking number will be provided via email. You can monitor your delivery status in real time until the package arrives.

6. After-Sales Shipping Guarantee

We guarantee all items are carefully checked and well-packaged before shipment. For defective, damaged, or incorrectly shipped items, we offer free replacement or full refund solutions. For personal reasons such as size mismatch, please refer to our Return & Refund Policy for specific rules.

7. Customer Support

If you have any questions about shipping time, customs policy, IOSS verification, or order status, please contact our support team. We will respond within 24 business hours.